Shipping policy

Thank you for shopping with Mist Mart. We are committed to delivering your order as quickly and securely as possible. Please review our shipping policy below.

Order Processing

Orders are processed within 1–3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or public holidays.
During periods of high order volume, processing times may be slightly longer. If there is a significant delay, we will notify you via email.

Shipping Time

Estimated delivery times are:

Local Orders: 2–7 business days
International Orders: 7–21 business days (where available)

Delivery times are estimates and may vary due to courier delays, customs processing, weather conditions, or other circumstances beyond our control.

Shipping Rates

Shipping charges are calculated at checkout based on your delivery address, order weight, and selected shipping method.

Any available free shipping promotions will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, where available. Please allow up to 24 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Mist Mart is not responsible for delays, additional charges, or lost shipments resulting from incorrect or incomplete shipping addresses provided by the customer.

Failed Delivery

If a package is returned to us because of an incorrect address, failed delivery attempts, or refusal to accept the package, the customer may be responsible for any additional shipping costs required to resend the order.

International Shipping

For international orders:

Delivery times may vary depending on the destination country.
Customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by local authorities.
Mist Mart has no control over customs processing times or fees.